FAQ
  1. Is duty stamp still needed for the electricity supply contracts?
  2. Are other documents (e.g. borang G, borang H, keputusan pengujian, schematic diagram, photostated IC, Sales and Purchase agreement) still needed for e-Application?
  3. Why doesn't TNB implement full e process? (including online submission of supply application form)
  4. Can printed application form be submitted to other station which is not within the area of the premise requesting for supply?
  5. Can individuals send the related documents to Kedai Tenaga by themselves, without being represented by e-contractor?
  6. Why do we need to submit "Geran Tanah"?
  7. Is location map compulsory in e-Application?
  8. What is the validity period for G & H form?
  9. How to solve the delaying problem related to e-Application system caused by TNB?
  10. Can deposits or connection fees be paid through online or by credit card?
  11. Do we still accept manual supply applications?
  12. Can e-Application be used for supply upgrading and change of tenancy (COT)?
  13. During application, does TNB require complete address that is approved by local authority?
  14. How can TNB staff access to e-Application system?
  15. Can termination of electricity supply be done through e-Application?
  16. What are the documents required for e-Application?
  17. Can customer request for meter installation on weekends or public holidays?
  18. Can customer make supply application for street lightings through e-Application?
  19. Can I request for TNB bills through online?
  20. How do TNB staff reset password?
  21. Person in charge for e-Application in my company has left. How should I login to his/her previous user account?
  22. How does customer delete e-Application?
  23. I've registered an account and I wish to cancel it because I've forgotten my ID and password. My email is noraini@tm.net.my. However, I would like to use the same email address.

 

1. Q:
Is duty stamp still needed for the electricity supply contracts?
A: Yes, it should be provided during submission of e-Application form to Kedai Tenaga. [TOP]
2. Q:
Are other documents (e.g. borang G, borang H, keputusan pengujian, schematic diagram, photostated IC, Sales and Purchase agreement) still needed for e-Application?
A: Yes, they should be provided along submission of e-Application form to Kedai Tenaga.[TOP]
3. Q:
Why doesn't TNB implement full e process? (including online submission of supply application form)
A: Due to legal restrictions, whereby contractual documents e.g. application form will still need manual signature at this moment. You can prepare application form and appoint electrical contractor via web (e-Application system). However, submission of the application form together with all relevant documents must still be done at Kedai Tenaga. [TOP]
4. Q:
Can printed application form be submitted to other station which is not within the area of the premise requesting for supply?
A: No. Supply application forms must be submitted to the correct station (within the premise area). [TOP]
5. Q:
Can individuals send the related documents to Kedai Tenaga by themselves, without being represented by e-contractor?
A: Yes, provided that application form is complete. [TOP]
6. Q:
Why do we need to submit "Geran Tanah"?
A: This is to confirm the right-of-way for electrical installation. [TOP]
7. Q:
Is location map compulsory in e-Application?
A: No, but applicant can specify location using 'Remarks' column in e-Application. [TOP]
8. Q:
What is the validity period for G & H form?
A: 6-month period. [TOP]
9. Q:
How to solve the delaying problem related to e-Application system caused by TNB?
A: e-Application will be developed into a more proactive system with triggering mechanism. [TOP]
10. Q:
Can deposits or connection fees be paid through online or by credit card?
A: No. Not yet. [TOP]
11. Q:
Do we still accept manual supply applications?
A: Yes. [TOP]
12. Q:
Can e-Application be used for supply upgrading and change of tenancy (COT)?
A: No. Currently, e-Application is only designed for new supply applications. [TOP]
13. Q:
During application, does TNB require complete address that is approved by local authority?
A: Yes, as the address is needed for billing purpose. [TOP]
14. Q:
How can TNB staff access to e-Application system?
A: Users must request access to the system from respective State Administrator by supplying their staff no. and user role. [TOP]
15. Q:
Can termination of electricity supply be done through e-Application?
A: No. Please contact the nearest Kedai Tenaga on procedures to terminate electricity supply and refund of deposit. [TOP]
16. Q:
What are the documents required for e-Application?
A: The documents needed are still the same as the manual application, i.e. Sales and Purchase (S&P) agreement of the involved premise, photostated copy of IC, G&H form (verification of wiring done and tested by certified electrical contractor), testing result,schematic diagram by contractor. [TOP]
17. Q:
Can customer request for meter installation on weekends or public holidays?
A: Kindly contact your nearest Kedai Tenaga to set the appointment time. [TOP]
18. Q:
Can customer make supply application for street lightings through e-Application?
A: No. Please contact nearest Kedai Tenaga for supply application of street lightings. [TOP]
19. Q:
Can I request for TNB bills through online?
A: Yes. Please register with TNB e-services via www.tnb.com.my [TOP]
20. Q:
How do TNB staff reset password?
A: Please contact e-Application Admin through eapplication@tnb.com.my [TOP]
21. Q:
Person in charge for e-Application in my company has left. How should I login to his/her previous user account?
A: Please contact TNB through eapplication@tnb.com.my and provide TNB with full company name and email address used in his/her last registration. [TOP]
22. Q:
How does customer delete e-Application?
A: Please contact e-Application Admin at eapplication@tnb.com.my [TOP]
23. Q:
I've registered an account and I wish to cancel it because I've forgotten my ID and password. My email is myemail@foo.com.my. However, I would like to use the same email address.
A: The earlier registered account need not to be cancelled. You may still use the same account but you have to reset your password. You may use your email address as your ID, i.e. myemail@foo.com.my. Kindly go in to eapplication homepage and click 'Forgot Password'. Enter your email address myemail@foo.com.my as your username and click 'submit'. Your password will then be sent to your stated email address. [TOP]